Support

Need a hand? Here's the fastest way to get help.

Contact us

Email support@skupup.com with your Discord username and a short description of the problem. We usually reply within 1–2 days.

Already in the server? You can also ask in the SkuPup Discord: join here.

Change plan, update your card, cancel, or download receipts: go to your account page and choose Manage billing.
Cancelling: you keep access until the end of the month you've paid for.
Charge you don't recognize: it appears on statements as SKUPUP. Email us before disputing it and we'll sort it out.

Paid but no role in Discord? Log in on your account page — that re-applies your plan role. Make sure you're logged in to the same Discord account you paid with.
Not getting pinged? Tap 🔔 Choose my categories in the server and pick at least one, then check Discord's notification settings for those channels.
Check your setup: run /status in the server to see your plan, categories, and keywords.
No keyword DMs? Allow direct messages from server members in Discord's privacy settings.